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 If you’re doing quality work, providing quality products or services, this is what you need to do to comply with Australian Standard 9001 and 9004. This is a particular requirement if you are dealing with European Union publicly listed companies.You are required to establish, document, implement and maintain a delivery system with respect to the provision of the services and continually improve the delivery and marketing and branding of your goods and services . In doing this, you have to determine the processes needed for the proper provision of services with a view to the successful development of the project; and determine criteria and methods needed to ensure that both the operation and control of these processes are effective, You should ensure the availability of resources and information necessary to support the operation and monitoring of these processes, and then monitor, measure where applicable, and analyse these processes. Finally, you need to implement actions necessary to achieve planned results and continual improvement of these processes. Take care if you choose to outsource any process that affects product conformity to requirements. You are required to ensure control over such processes. The type and extent of control to be applied to these outsourced processes have to be approved by you . For example, if you’re providing marketing and branding services, you need to provide documented statements of a marketing and branding policy and marketing and branding objectives, a marketing and branding manual, and documented procedures and records of efforts made to develop the brand and market. You have to show your commitment to the development and implementation of the services and continually improving the effectiveness. We can help you do it and show you how to prepare your documentation. We can help you gain ISO 9001 certification…. Just a phone call away. |
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